How do I know No Sweat will not sell my personal information?

ESP Pty Ltd, owners and operators of this website, will NOT trade, sell, or give away your personal information under any circumstances without your express e-mailed permission. Period. We sell non sweatshop clothing and footwear …not names.

What can i do if i don't have a credit card, or don't want to put my details on the net?

You have the choice of making purchases over the internet, or by printing out our orderform and posting it to us. We use Ezimerchant for our shopping cart system, and trust in their secure shopping cart processing. We do however, understand that online shopping isn't for everyone, so we have given you the option of a printable orderform that can be faxed, or posted to us.

How long will it take for my order to arrive?

If your No Sweat order is in stock, we ship within 5 business days. You should expect your in-stock order to arrive within 1-2 weeks. It will be shipped from our warehouse in Ferntree Gully, Victoria, Australia. We normally ship via Australia Post’s Parcel Post Service. Once your arrival has left our warehouse, it should arrive within 2-3 days at an Australian address, 4-5 days if you’re in New Zealand and within 7–10 days everywhere else. If the item you desire is not in stock, a message will appear at the top of the screen upon attempting to place the item in your shopping cart regarding the item's unavailability. You will not be able to purchase the item at that time and your shopping cart will remain empty. Most of our out-of-stock items are restocked again within 2-6 weeks. If you'd like to know when the item you desire will be in stock again, email info@nosweatstuff.com.au.


What is your Return/Exchange Policy?

All of our products may be returned in their original condition for a full refund, for any reason whatsoever, within 30 days of the date you receive your purchase. Items that have been laundered, dirtied, damaged or altered in any way cannot be accepted for return. Items purchased online cannot be returned to retail store locations that carry the No Sweat brand. If you would like to return merchandise purchased from our online store please follow these instructions.


HOW TO RETURN NO SWEAT PRODUCTS:

Package the items you wish to return in a mailing envelope or box You must include a copy of the invoice with the package. Please indicate if you desire a full refund or an exchange. If returning for exchange, please indicate clearly what you would like in exchange. Please provide a brief reason for your dissatisfaction. Send to the following address:

No Sweat Stuff
Unit 33/756 Burwood Hwy
Ferntree Gully VIC 3156
AUSTRALIA

* Exchanges can only be performed for a different size and/or colour of the same item. If you wish to receive a different item in exchange for the returned product, you must accept a refund for the return and place a new order online.

The sender is responsible for return postage. We urge you to use a mail carrier that generates tracking numbers, as we will not be responsible for lost packages.

The cost for us to resend any returned items is $9.50, and is payable by cheque or credit card.

Please allow 1-2 weeks for receipt and processing of your return. You will receive an email notification when your return has been received and the refund transaction has occurred.